The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
CAD 19.95 per day
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Coffee shop
Vending machines
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Services
Laundry
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Garden area
BBQ facilities
Leisure/ TV room
Sauna
Jacuzzi
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
545 Banff Avenue,
Banff,
Canada,
T1L1B5,
Alberta
Map view
street view
545 Banff Avenue,
Banff,
Canada,
T1L1B5,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
1.7
km
Gallery
Canada House Art Gallery
1.5
km
Museum
Banff Park Museum National Historic Site
1.9
km
Museum
Buffalo Nations Luxton Museum
2.1
km
24km (15 miles) north of Banff
Lake Minnewanka
1.8
km
Little Beehive
1.3
km
405 Spray Ave
Fairmont Banff Springs
2.3
km
Museum
Cave and Basin National Historic Site
2.8
km
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.5
km
Church
St. Paul's Presbyterian Church
1.1
km
317 Banff Ave
Canadian Ski Museum West
1.2
km
Museum
The Historic Luxton Home Museum
1.2
km
Buffalo St
Surprise Corner
1.6
km
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
1.3
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
2.1
km
Waterfall
Bow Falls
2.6
km
Gallery
Willock & Sax Gallery
1.3
km
Banff Avenue
Banff Avenue
2.4
km
Gallery
All In The Wild Gallery
1.5
km
Gallery
About Canada
1.5
km
Johnson Lake Road
Johnson Lake
1.4
km
Bourgeau Lake
1.4
km
Hawk Ave
Banff Off-Leash Dog Park
680 m
Shopping Area
Cascade Shops
1.1
km
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
1.7
km
190 Tunnel Mountain Dr
Tunnel Mountain Trailhead
920 m
Improvement District No. 9
Tunnel Mountain Trail
1.9
km
Nearby
Amusement Park
Banff Rotary Park
150 m
Whiskey Creek
330 m
Church
Banff Park Church
480 m
Restaurants
Patrinos Banff
330 m
537 Banff Ave Inside the Rundlestone Lodge
Japanese Restaurant Miki
190 m
600 Banff Ave
Carlito's Pizzaria
410 m
501 Banff Ave
Chili's Grill and Bar
390 m
461 Banff Ave Fox Hotel & Suites
Ticino Swiss-Italian Restaurant
840 m
415 Banff Ave
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Convenient Location
Unique Room Features
Limited Room Space
Service Could Be More Accommodating
7.2/10
Very good
Rooms
7.5
Location
8.1
Service
7.4
Dining
6.5
Guest reviews
7.2/10
based on 11 reviews
8.8
8.8/10 based on 2659 reviews
John
United Kingdom,
February
2024
7.6/10
I had a pleasant stay at the hotel. The rooms were clean and comfy, but the noise from the hot tub nearby was a bit of a nuisance at times. The service was super friendly and accommodating, making me feel welcome. The location was convenient, allowing easy access to various attractions, but the ongoing renovation was a slight inconvenience. The dining was good overall, though the continental breakfast was a bit misleading. Facilities were satisfactory, with some minor issues to consider.
Rooms
8.0
The rooms were clean and comfortable, meeting my expectations.
Service
9.0
The service was super friendly and accommodating, making my stay enjoyable.
Location
7.0
The location was convenient, providing easy access to nearby attractions.
Dining
7.0
The dining experience was good overall, although the continental breakfast was not as expected.
Facilities
7.0
The facilities were satisfactory, but some minor issues need attention.
Stuart
United Kingdom,
November
2023
7.0/10
The hotel is conveniently located on Banff Ave, making it easy to access restaurants and enjoy the surroundings. The rooms are cozy but a bit tight for four people, with some unique features. The service was satisfactory but could have been more accommodating. The location is great for exploring nearby dining options and being close to attractions. The dining experience had its ups and downs, with room for improvement in variety. Overall, a decent stay with some room for enhancement.
Rooms
7.0
Our room, located on a corner, had a slope that was a bit tricky to navigate, but it added character. Limited space for four people.
Service
6.0
The staff could have been more accommodating and attentive, especially in unexpected situations like room changes.
Location
8.0
The hotel's spot on Banff Ave was convenient for visiting nearby restaurants and attractions. It provided easy access to dining options and was a good distance away from the busier downtown area.
Dining
7.0
The dining selection was decent overall, but some improvements could be made to cater to different preferences and avoid repetition.
Facilities
7.0
The hotel offers basic facilities, though enhancements in cleanliness and timeliness could elevate the experience.
Convenient Location
Limited Room Space
Marjorie
United Kingdom,
November
2023
6.4/10
The hotel has a great location near the town center and provides modern, spacious rooms with basic amenities. The service is friendly but lacks privacy at times. Overall, a convenient choice for exploring the beautiful Banff area.
Rooms
7.0
The rooms are designed with a modern taste, quite spacious, and equipped with basic amenities.
Service
6.0
The staff is very cordial and helpful, although there were some instances of lack of privacy and interruptions.
Location
8.0
The hotel is conveniently located on Banff Ave, the main street of the town, within walking distance to restaurants and stores.
Dining
5.0
The dining options are served in the neighboring hotel and offer regional products, but the experience felt unprofessional and disconnected.
Facilities
6.0
The facilities are average, with access to nearby dining options and attractions.
David
United Kingdom,
November
2023
8.4/10
I was pleasantly surprised by this hotel. The rooms were spacious and clean, offering a great view from the balcony where I could relax. The service was outstanding, especially when they rectified a perfume issue with the room. The location was fantastic, close to everything we needed, and the dining experience though basic was satisfactory. The facilities were well-maintained, making my stay comfortable.
Rooms
9.0
The rooms were clean, amazing view, spacious, and had a balcony.
Service
9.0
The service was outstanding and very accommodating.
Location
9.0
The location was amazing, close to everything I wanted to do.
Dining
7.0
The dining was good, could have had more variety.
Facilities
8.0
The facilities were well-maintained.
Frederick
United Kingdom,
October
2023
7.8/10
The hotel offers cozy and spacious rooms that were ready earlier, which was convenient for us traveling with a 6-month-old baby. The service was helpful, especially when dealing with an issue with a room. The location was amazing, close to downtown and the next day's hike. The dining experience was decent, with breakfast changing daily. The hotel provides laundry facilities.
Rooms
8.0
The rooms were dated but suited our needs, with a small coffee table and a cozy atmosphere.
Service
7.0
The staff dealt with our comments quickly and offered a full refund, although we encountered some unfriendliness at times.
Location
9.0
The location was great, just above the parkade entrance and far enough from the downtown core to avoid big crowds.
Dining
7.0
The dining experience was decent, with breakfast options changing daily but a bit noisy in the morning.
Facilities
8.0
The hotel provides laundry facilities for added convenience.
Tom
United States,
October
2023
7.0/10
Staying at the hotel was a mixed experience. The rooms, while relatively small, were cozy. The service, especially by Damien, was good but with some timing issues. The location was convenient for exploring the town, but the check-in process was challenging. The dining options were passable, though not exceptional. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms, although small, were cozy and comfortable.
Service
7.0
The service, especially by Damien, was good, but there were timing issues with some interactions.
Location
8.0
The hotel's location was convenient for exploring the town, but the check-in process was a bit challenging due to the road layout.
Dining
6.0
The dining options were passable, but not extraordinary.
Facilities
7.0
The hotel offered sufficient facilities to meet basic needs.
George
United Kingdom,
August
2023
7.2/10
The hotel was a bit secluded from the main area and the rooms were not overly fancy, but the service was efficient. However, the on-site dining could be crowded with long lines for simple items, and the location was a bit far from downtown. The proximity to the kid-friendly spa and great breakfast room redeemed the stay.
Rooms
7.0
The rooms were not overly fancy but comfortable for the stay.
Service
8.0
The service was efficient and helpful during my visit.
Location
6.0
While a bit far from downtown, the hotel's proximity to the kid-friendly spa and the great breakfast room made it worthwhile.
Dining
7.0
The on-site dining area could get crowded with long lines for simple items, but the great breakfast room made up for it.
Facilities
8.0
The hotel had good facilities overall for a comfortable stay.
Richard
United States,
July
2023
7.0/10
My stay at the hotel was a mix of highs and lows. The rooms had cleanliness issues, but they were comfy and had an amazing view. The service was quite helpful, although there were some initial challenges with the room. The location was a wonderful surprise, but there were some delays in fulfilling certain requests. The dining experience was good, but with limited options. Overall, it was a fair deal for the price paid.
Rooms
6.0
The rooms had cleanliness issues with old dirty cups, hair in the bathtub, and someone's old contact lenses left out. However, they were comfy and had an amazing view.
Service
7.0
The service was quite helpful, particularly when facing challenges with the initial room. The staff was friendly.
Location
8.0
The location was amazing and a bit of a surprise as it hadn't been highlighted on any webpage I saw. However, there were delays in fulfilling some requests.
Dining
7.0
The dining experience was good, although with limited choice of foods. It was fair for the continental options provided.
Facilities
7.0
Louis
United Kingdom,
June
2023
8.6/10
The hotel is a cozy gem, with beautifully decorated and spacious rooms located conveniently close to the elevator for easy access. The staff goes above and beyond to ensure a pleasant stay, helping with recommendations and ensuring a smooth check-out process. The location is fantastic, offering a warm and family-friendly atmosphere within walking distance to great restaurants.
Rooms
9.0
The rooms are spacious, comfortable, and nicely decorated, making it a delight to come back to after a busy day of travel.
Service
9.0
The staff are extremely helpful, friendly, and attentive, making the stay feel welcoming and enjoyable.
Location
9.0
The hotel is in a brilliant location, close to shops and restaurants, yet away from the busy downtown, creating a cozy and relaxed ambiance.
Dining
8.0
The dining experience, particularly the continental breakfast, was a delightful surprise, offering a variety of tasty options.
Facilities
8.0
The facilities are well-kept and offer everything needed for a comfortable stay, ensuring a relaxing experience.
Friendly staff
Limited dining options
Mark
United Kingdom,
May
2023
7.4/10
This hotel offers comfortable and clean rooms with a friendly service, though the dining options may be limited. The location is convenient with a few minor drawbacks. Overall, good value for money.
Rooms
8.0
The rooms are clean, fresh, attractive, and practical, providing a comfortable stay.
Service
7.0
The staff was nice and knowledgeable about the hotel services, although there were some delays in room cleaning.
Location
9.0
The hotel is located close enough to downtown for easy access to restaurants and stores, offering a pleasant visit.
Dining
6.0
The dining experience was decent, but may not cater well to specific dietary requirements, with limited options.
Facilities
7.0
The facilities met basic needs and were satisfactory during my stay.
Oliver
United Kingdom,
May
2023
6.6/10
I found the hotel to be a pleasant stay overall. The rooms, although not overly fancy, were comfortable and conveniently located on the 1st floor near the elevator, which was a relief after a tiring day of travel. However, the rooms lacked a bit of light. The service, provided by a mix of young individuals with varying attitudes, was generally pleasant, but there were instances of privacy invasion that were concerning. The location was good, being close to the town center but away from the hustle and bustle. The dining options were limited, and the facilities were decent.
Rooms
7.0
The rooms were comfortable and conveniently located near the elevator.
Service
6.0
The service was generally pleasant, but there were instances of privacy invasion that were concerning.
Location
8.0
The hotel's location was good, near the town center but away from the busy downtown area.
Dining
5.0
The dining options were limited and not very appealing.
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